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Terms and Conditions

Member of CC: SE Pretorius. ID: 6303120035086. Registration Nr: 2006/063 959/23

USISI DESIGNS TERMS AND CONDITIONS – 2020

This document stands to notify you as the “buyer” of the terms as and conditions at Usisi Designs (aka the “supplier”).

  1. The Agreement.

The Agreement between Supplier and Buyer with respect to the sale of product shall consist only of these terms or any terms mutually agreed to in writing hereafter by Supplier and Buyer. The Agreement shall be for the benefit of Supplier and Buyer and not for the benefit of any other person.  

  • Placing of orders on the website:

The customer need to make sure when selecting items to buy that the correct product in the correct colour is added to the cart.   The customer is responsible to make sure the SKU number has the correct US code and name of the colour way, eg. US2 BWS (Black white & silver)

  •  Prices on website

Please note that all prices stated on the website, are in South African Rands (ZAR),                                                                                                   VAT exclusive and   EX-WORKS – does not include delivery costs.

  • Terms of Payment:

The payment link on the website is through Payfast and you can make use of your Debit or Credit card to pay the full amount stated on the bottom of the invoice.

 The order will only be send to uSisi Designs offices when the payment has been completed. You will receive an email stating that we received your order and are busy preparing it.

  • Making your Product:

uSisi Designs is proud of our innovative designs and unique products which are all  designed and handmade here in South Africa. Our main raw material, Scoobie wire is also made here in South Africa and there might be slight differences in the tone of colours, designs and tension. It will take is between 3-5 days to prepare your items and send it to you.

  • Delivery.

Supplier shall endeavour to meet estimated delivery dates; however where delivery is delayed due to circumstances beyond the supplier’s control, the supplier will communicate such delays to the purchaser by email, and endeavour to rectify as soon as possible.  The customer can track their order through The Courier Guy’s website – you will receive the order number through the confirmation email which is sent by the uSisi Designs Website.

Supplier shall not accept liability for any claims for error in quantity, weight or number where such claims are not immediately reported with a clear picture send by WhatsApp (083 784 3117) and then submitted in writing via email to marketing@usisicraft.co.za within 1 day after purchaser’s receipt of products.

  • Return policy.

Returns will only be accepted for goods that are not the item ordered or the wrong colour or size, and definitely NOT what was in the order/invoice. Faulty goods that are reported within the one day period, will be collected, fixed and sent back to the buyer, all costs covered by the supplier. All communication regarding faulty items needs to be accompanied by clear pictures and emailed to marketing@usisicraft.co.za, within 24 hours of delivery.

  • Refund policy

Unfortunately, the supplier is not able to refund any items if the buyer changes her mind and wanted something else.

  • Insurance on courier fees – Risk of Loss.

Please note: the buyer needs to TICK THE BOX FOR “INSURANCE OF PARCEL” WHEN ORDERING! If the buyer does not indicate that she wants the parcel insured, the supplier cannot take responsibility in case the goods are damaged or stolen.

  1. Limited Warranty.

The Supplier warrants from the date of delivery or the appropriate period if contrary to applicable law, that all Products:

a) If a Buyer believes any product is non-conforming or was shipped to Buyer in error, then Buyer shall give Supplier prompt written notice 1 day from delivery, of the alleged defect or error, accompanied by a few clear pictures.

Supplier’s sole obligation under the foregoing warranties will be limited to replacing a non-conforming product  with a product in similar price range and at Supplier’s election shall return the product to Supplier (at Supplier’s expense):

Only under the following conditions:

  • You will need to make the product available for inspection by Supplier by sending a few clear photographs.
  • Not to destroy the Product (before or after the date of any inspection). Buyer’s exclusive remedy for breach of any of such warranties will be enforcement of such obligation of Supplier.
  •  In no event shall Supplier’s liability for non-conforming product exceed the price of the product.
  • Supplier shall not be responsible for any defect in product that is created after the product is shipped from Supplier, including product subjected to misuse, neglect, accident or improper handling or storage or which has been altered or misbranded by anyone other than Supplier or modifications to or adaptations of the product made by Buyer or others (including family members, crazy friends, DIY enthusiasts and even your enemies).
  • Supplier shall not be liable on any claim for non-conforming product which is not made within a day after such Product has been received by Buyer.

12. Force Majure.

Supplier’s failure to deliver product by reason of any of the following and such event shall not constitute an event of default or breach of any terms: pandemics (both national and global), strikes, fires, floods, freeze, accidents, war (whether or not declared), revolution, riots, insurrections, acts of God, acts of government (including without limitation to any agency or department of the Republic of South Africa or any other country), acts of the public enemy, scarcity or rationing of gasoline or other fuel or vital products, inability to obtain materials or labour, or other causes which are reasonably beyond the control of the Supplier. Supplier shall promptly notify the Buyer of any such delay and its cause via email (unless telecommunications are down).

13. Confidentiality and Intellectual property

Any specifications, samples, designs, formulations, trade secrets, patents, financial data, or other information that Buyer or Seller (the “Disclosing Party”) identifies as or otherwise deems confidential (the “Confidential Information”) and discloses to the other Party (“Receiving Party”) in connection with this Agreement or any PO shall remain the exclusive property of the Disclosing Party and shall, along with any information derived from the same, be kept confidential by the Receiving Party and its employees and agents and shall not, without the Disclosing Party’s prior written consent, be disclosed to any third party or used except for purposes of the PO. The Receiving Party agrees not to chemically analyse or reverse engineer any sample or to assist and/or allow any third party to do so without the express written consent of the Disclosing Party.

14. Governing Law.

Any dispute, claim or controversy arising out of, or between the Parties during the execution of or interpretation of this Agreement shall be resolved by arbitration in accordance with the South African Law Procedures in effect at the time of arbitration.

15. Copyright

Any specifications, samples, designs, formulations, trade secrets, patents, financial data, or other information that Buyer or Seller (the “Disclosing Party”) identifies as or otherwise deems confidential (the “Confidential Information”) and discloses to the other Party (“Receiving Party”) in connection with this Agreement or any PO shall remain the exclusive property of the Disclosing Party and shall, along with any information derived from the same, be kept confidential by the Receiving Party and its employees and agents and shall not, without the Disclosing Party’s prior written consent, be disclosed to any third party or used except for purposes of the PO. The Receiving Party agrees not to chemically analyse or reverse engineer any sample or to assist and/or allow any third party to do so without the express written consent of the Disclosing Party.

Respect our work and our designs.

16. Website.  

The website contains material which is owned by or licensed to uSisi Designs CC. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction (copying) is prohibited in all circumstances. Your use of any information or materials on this website is entirely unacceptable, for which you shall be liable. Unauthorised use of this website may be a criminal offence.  Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.

17. Taking care of your products:

You can wash the products in luke warm water with a little bit of Sunlight liquid (a gentle dishwashing liquid). If dirt is stuck between the wires, use an old toothbrush to gently scrub it after soaking for a few minutes. Pat the item dry between layers of a towel. Lay it out for a day to dry properly. If it is a woven product, it might take longer to dry.  Do not use any chemicals like strong soap or bleach to clean the jewellery.

Please note that these pieces are not suitable for children to play with as toys.